An integrative visual multifactor analysis of the UK payments system stakeholders' strategic reports


Strategic reports are used by public companies as an information source to identify organizational priorities, established in this paper as strategic factors from a Resource-based View and Dynamic Capability View. Through an initial factor keyword coding, we use dictionary-based text analysis to detect the specific factors mentioned in the companies' strategic reports. Using a systems thinking approach, payments system stakeholders are defined: Acquirers, Banks, Merchant/Retailers, Payment networks, and Regulators. The identified factors are classified, clustered, and visualized using a bespoke framework to understand the stakeholders' strategic alignment, in terms of operational resilience, and environmental, social, and economic sustainability.

29th European Operations Management Association Annual Conference, 1st-6th July, Berlin, GERMANY, 11 pages